Frequently Asked Questions

The portal is for approved wholesale business customers and authorized representatives. New customer registrations require account approval before ordering is available.

Yes. You can browse the catalog and add products to your cart. Select an authorized business before checkout so prices, availability and the applicable order minimum can be confirmed.

Catalog prices shown before business selection may be different from the prices assigned to your business. When you select a business, the cart recalculates its prices and availability. The final values are checked again when you place the order.

No. Your cart remains associated with your account; selecting another authorized business refreshes its pricing and order context. Final order eligibility and prices are checked for the business you use at checkout.

The standard minimum is $1,000, but some businesses have a different assigned minimum. Your cart and checkout show the minimum applicable to the selected business.

Catch Weight items are priced by the pound and typically ordered in cases. The portal shows an estimated total based on the case quantity and approximate weight. The invoice may differ if the actual shipped weight is different.

Select your preferred method during checkout. The portal shows available dates and, for Pickup, available times. Choose from those options and review the order confirmation. Retail store hours are not the wholesale pickup schedule.

A Quick Order link lets an eligible customer submit an order from a prepared list of recently purchased items. A link is time-limited and can no longer be used after it is submitted, cancelled or expires. If you need another link, contact your sales representative.

The portal checks current availability before saving an order. When fewer units are available than requested, the confirmed quantity may be reduced and the order detail will note the adjustment. Review the confirmation for the quantities recorded.

Sign in and open My Orders to view orders associated with your portal account and open their PDF details. Orders placed through a public Quick Order link are confirmed by email and may not automatically appear in the signed-in account’s My Orders history.

Use the favorite button on a product. Open My Favorites to view saved items and add them individually or together to your cart, subject to current availability and pricing.

Use Contact Us, your sales representative, or My Messages when signed in. Include your order or invoice reference when possible.